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01. Communication and Information Management Officer - NOA


Grade: NO-A 

Publication date: 15 June 2022
Application deadline (midnight local time): 6 July 2022

Vacancy no.: PORT OF SPAIN/RB/NOA/2022/072


Job ID: 072-2022 
Department: Communications and Information 
Organization Unit: Decent Work Team and Office for the Caribbean 
Location: Port of Spain   
Contract type: Fixed Term (Temporary) 


The recruitment process for National Officer positions is subject to specific local recruitment and eligibility criteria.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level net salary for this position is $355,632.00 (TTD) annually.

Organizational Setting

This position is located in the ILO Decent Work Team and Office for the Caribbean in Port of Spain (DWT/CO POS), Trinidad and Tobago. The DWT/CO POS provides advisory services, capacity building and technical assistance to ILO´s constituents (government, employers´ and workers´ organizations) to 13 member states and nine territories (Antigua and Barbuda, the Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname and Trinidad and Tobago; as well as Anguilla, Aruba, the British Virgin Islands, Bermuda, Cayman Islands, Curaçao, Montserrat, Saint Maarten and Turks and Caicos).

Main Purpose

As a team member, the incumbent provides professional services for the efficient, effective and client-oriented delivery and administration of a range of communication and information products and services. The incumbent participates in the development and implementation of national and regional communication plans and activities that are aligned with the ILO  communication strategies at national and/or regional and global levels and support the Office’s promotion and advocacy efforts. Work is governed by established communication and information management related rules, regulations, policies, procedures and guidelines.


The positions works under the supervision of the Deputy Director. Day-to-day activities and actions require minimum supervision. Detailed instructions and guidance are provided for special assignments or the handling of unusual or complex matters.

Working Relationships

Internal contacts are with staff and managers in field offices, project locations and Headquarters to maintain effective working relationships, exchange information and obtain assistance on communication and information management-related matters. The incumbent regularly liaises with and receives guidance from the regional communication unit and the information management services at headquarters.


External contacts are primarily with the media, general public, academic institutions, service providers, counterparts in government, employers’ and workers’ organizations, United Nations (UN) agencies and other international /or public and private sector organizations to exchange information on the work of the ILO and obtain assistance on communication related matters.

Key Duties and Responsibilities

  1. Provide professional services to the supervisor for the development and delivery of quality, timely and widely accessible communication and information products and services using a range of multimedia and communication platforms. Provide inputs to the drafting of national communication plans in accordance with the strategic priorities established by the Regional Office and Headquarters. Oversee and guide the work of staff performing communication and information management related work. Supervise staff as applicable.
  2. Keep up to date with and share information on world of work themes and national and regional priorities and propose activities for the Office in line with these priorities. 
  3. Identify communication and information needs and priorities and provide technical advice to staff and managers on appropriate communication approaches and products to best reflect key messages and target different audiences. 
  4. Conduct media reviews and perform basic research and analysis. Identify topics of interest and relevant news and disseminate within the Office, Regional Office, HQ and to other concerned parties as appropriate. Draft briefs for supervisor.
  5. Commission, research, write, edit and/or translate from/to the local language audience-specific communication and information products, including news releases, comment pieces, feature stories, fact sheets, brochures, talking points and speeches that communicate persuasive, evidence-based and solution-oriented messages. 
  6. Oversee the documentation services, maintenance and updating of websites, databases and web content management systems (WCMSs) ensuring consistency of information and compliance with applicable standards. 
  7. Organize press conferences, media interviews and other public information events to raise awareness of the ILO’s activities and results. Respond to a range of inquiries on the activities of the Office.
  8. Conduct surveys, monitor websites and social media platforms and use metrics to measure and evaluate the effectiveness of communication activities and to guide and formulate future communication strategies. Prepare related reports. 
  9. Keep abreast of changes to applicable standards, best practices and technologies. Share knowledge and provide guidance to staff. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.
  10. Provide guidance and support to senior management with internal communications in the Office.
  11. Represent the work unit in interagency fora and meetings, prepare information notes on key issues and developments and follow up as required.
  12. Perform other relevant duties as assigned.

Minimum Requirements


University degree (Bachelor’s or equivalent) in a field such as Information Management, Communication Management, Journalism or any other Social Science. 




Minimum of two years of professional work experience in communication or information management.


Excellent command of an official language (English, French, Spanish) of the Organization. Working knowledge of another official language of the Organization or an official national language of the duty station.

Knowledge and Competencies (technical/behavioural)

Good knowledge of communication and/or information management principles and concepts. 
Knowledge of multimedia to develop a range of communication and information products.
Knowledge of social media platforms.
Knowledge of the working practices of the national media.
Knowledge of research methodologies and resources.
Knowledge of methods and techniques for designing and assessing quality and efficiency of process execution.
Good knowledge of protocol.
Good knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.


In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires:


Ability to interpret and work within applicable rules, regulations, policies and procedures.
Ability to identify and analyse information needs and classify them according to ILO standards.  
Research and analytical skills. 
Drafting and web writing/editing skills.
Ability to maintain effective working relationships with key stakeholders.
Attention to detail and skills in design, layout, formatting and editing documents. 
Ability to foster effective two-way communication and understanding and to manage and impart information to a varied audience.
Ability to adapt quickly to new software and systems including for updating websites, desktop publishing, graphic design and producing communication and information products. 
Ability to manage competing priorities. 
Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes. 


Substitution of experience for university degree


Equivalent work experience may be considered in lieu of a University degree in accordance with the table below.


Education required

Equivalency for applicants who do not possess a university degree or post-secondary diploma

Equivalency for applicants who do not possess a university degree but who possess a post-secondary diploma

University degree (Bachelor’s or equivalent) in a field relevant to the job


Completion of secondary school


Six years of relevant work experience (in addition to the number of years of experience required in the job description)


Completion of secondary school


Diploma/certificate from post-secondary education


Four years of relevant work experience (in addition to the number of years of experience required in the job description)



Recruitment process


Please note that all candidates must complete an on-line application form. To apply, please visit ILO People. The system provides instructions for online application procedures. 


Fraud warning


The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.