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Technical Officer / Deputy Programme Manager, BFC


Grade: P3  

Vacancy no.: DC/PHNOM PENH/P/2019/02
Publication date: 7 November 2019
Application deadline (midnight Bangkok time): 28 November 2019


Job ID: 1990 
Department: RO-Asia and the Pacific 
Organization Unit: CO-Bangkok 
Location: Phnom Penh   
Contract type: Fixed Term 

Contract duration: One year (with possibility of renewal) 


Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.


In order to support the best informed process in the filling of the present vacancy by direct selection, the ILO invites interested candidates to submit their candidature online by the above date.


Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates.

Launched in 2001, Better Factories Cambodia (BFC), as part of the ILO’s Better Work programme, aims to  improve working conditions for over 500,000 garment workers, and to boost competitiveness in the Cambodian garment and footwear sector. In doing so, the programme aims to achieve improved worker health and wellbeing, as well as that of workers’ family members, while at the same time strengthening the national industry through partnerships for increased competitiveness.


Better Factories Cambodia will implement, in collaboration with the national constituents, a four year strategy from 2019-2022 that aims to transform the garment industry into a competitive industry where workers rights are being respected, employers and workers can solve problems through mature social dialogue, where institutions can intervene, advise and enforce where required and where brands support continuous improvement through stable order and fair prices.


Improving labour standards in global supply chains, and ensuring that workers' rights and entitlements are protected help distribute the benefits of trade. BFC supports enterprises in implementing the ILO core international labour standards and Cambodian labour law. This helps enterprises compete in global markets where many buyers demand compliance with labour standards from their suppliers.


The project has three components: (1) Enterprise assessments which verify the implementation of (a) the principles of the ILO Declaration on Fundamental Principles and Rights at Work, 1998 and Cambodian labour law and (b) quality and productivity; (2) Enterprise advisory, training and capacity building services designed to support practical improvements; and (3) Stakeholder engagement and sustainability.


For more information about the project see:

The Technical Officer reports to Better Factories Cambodia Programme Manager.


Description of Duties

Strategy Implementation
1. Act as part of Better Factories Cambodia management team, helping to make both operational as well as strategic decisions regarding programme direction. This will include participation in decisions regarding hiring and HR, budget, development of services and strategic decisions on sustainability, as well as programmatic targets. It will also include staff management, as needed.

2. Support team leaders in the implementation of agile and sustainable factory services (assessment, advisory and training services) and quality assurance systems of the programme to ensure high quality deliverance of BFC services. Oversee the transparency initiative and transparency reports. In collaboration with Better Work global team, make adjustments to programmatic services as necessary.

3. Coordinate BFC’s gender strategy implementation, including overseeing the implementation of staff development on gender issues, and managing relationships with partners on gender related issues.

4. Support the team leaders in developing, improving and managing relationships with factories, manufacturers and buyers through regular forum and meetings, and answer on-going inquiries.


Management responsibilities
5. Support the Better Factories Cambodia Programme Manager in on-going liaison with national and international stakeholders and constituents, including factories and buyer representatives. This will include responding to regular meeting requests as well as proactively reaching out to project stakeholders to provide updates and for other information needs.

6. Under the guidance of the BFC Programme Manager, represent the Programme at national, regional and international meetings and events, and act as Officer in Charge whenever needed.


Learning team support
7. Support the team leader for training services in developing tools, material and curricula in line with adult learning methodologies for capacity development of constituents and industry in line with BFC’s new strategy focusing on a roadmap for sustained compliance in the garment industry.

8. Work with the training team leader to establish and foster a learning hub within Better Factories Cambodia that develops and identifies resources and best practices on sustainability agendas to ensure effective coordination with Better Work Global. Together with global learning team colleagues, help to scale this to other country programmes to ensure consistency of approach on the Better Work Programme’s sustainability agenda. This includes working closely on Better Work Academy strategy and implementation.

9. Support capacity development and learning of staff in taking increased role in developing and implementing sustainable factory level services, and increasingly take an oversight and coaching role.


Programming and reporting
10. Coordinate and ensure finalisation of reports, including development of the programme’s annual report, technical progress reports and donor funding proposals.


11. Oversee communications activities, including both for internal and external audiences. Responsibilities will include supervising the communication officer and overseeing the implementation of BFC communications strategy, including use of technology in worker outreach programmes, and campaigns to increase knowledge sharing among the industry partners.

Required qualifications

Recognised advanced university degree in international development, human resource management, adult education, law or other relevant fields, or equivalent in experience.


• At least five years of professional experience in capacity building in the private sector in developing countries, social dialogue, corporate social responsibility (particularly in the field of labour standards compliance and remediation), or other relevant field, including three years at the international level;
• Experience in industrial relations and building social dialogue between management and unions/worker representatives at the workplace level;
• Prior experience liaising and networking with a range of stakeholders, including staff, donors, buyers, government officials, management, unions and NGOs;
• Prior experience in Cambodia is an advantage.


Excellent command of English is required. A working knowledge of Khmer and/or another language spoken by employees in the export apparel industry would be an advantage.


1. Excellent knowledge of international labour standards, national labour laws and regulations in Cambodia, including a good understanding of common issues of noncompliance in the Cambodian apparel industry;
2. Understanding of enterprise level human resource, production, and quality systems especially as they exist in practice in the apparel sector in Cambodia;
3. Good understanding of adult learning principles and prior experience in developing and implementing learning/capacity development for government, unions, employers/factories as well as international buyers and manufacturers;
4. Good understanding of corporate social responsibility and labour compliance issues in global supply chains in general and more specifically in the apparel sector in Cambodia, including practical knowledge of practices of global buyers;
5. Ability to contribute to the formulation, administration and evaluation of projects, including the ability to identify and analyse problems with project implementation and to mainstream solutions;
6. Capacity to manage, and to build effective teamwork, to achieve agreed outcomes including coordinating the work of others;
7. High level communications skills, both oral and written;
8. Excellent analytical skills, and ability to understand global trends and anticipate how these may need to be addressed within the Cambodian context;
9. Commitment to gender equality and knowledge of gender transformative principles and approaches;
10. Good knowledge and understanding of concepts of behavioral change, particularly in applying the approaches in developing training programmes, and facilitating meetings, trainings, workshop or seminars;
11. High standards of integrity, professionalism, personal discipline and impartiality.
12. Ability to work in a multicultural environment and gender-sensitive behaviour and attitudes are also required.

Additional Information

Additional Information

Applicants can only attach 1 document to their application. This should include a cover letter, and must also include a 2-page statement addressing their claims against the required competencies. In doing this you should have a heading for each competency and explain in 2 -3 paragraphs to the selection committee how your skills and experience show that you meet this. Applicants who do not attach this statement will not be considered for interview.


Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • Any extension of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.

For more information on conditions of employment, please visit:


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit ILO Jobs. The system provides instructions for online application procedures.


Applicants will be contacted directly if selected for a written test and/or an interview.


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including technical tests or interviews.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.