Introduction

The ILO has been active in Cambodia since the early 1990s, playing a key role in rebuilding the country’s labour market and institutions after years of conflict. Today, it runs one of its most extensive country programmes in Asia, working closely with the government, employers, and workers’ organizations to promote decent work. Its support aligns with Cambodia’s national development goals, including improving job quality, strengthening labour governance, and preparing the country for graduation from Least Developed Country status.  A major focus of the ILO’s work is improving labour standards, especially in the garment sector, through initiatives like Better Factories Cambodia, which monitors working conditions and promotes compliance with labour laws. Beyond this, the ILO supports skills development, youth employment, social protection systems, and fair labour migration, while also encouraging social dialogue and the formalization of informal work. Despite progress, challenges remain in areas such as the enforcement of labour rights, informality, and adapting to economic and climate-related changes. 

The ILO Joint Projects Office (JPO) in Cambodia is the ILO’s operational presence in Phnom Penh that mainly manages and implements its development cooperation projects.  The office also acts as a coordination point for communication, research, and technical expertise, ensuring that global ILO policies are translated into concrete national-level results. 

Duration of contract

7 Months (1 June 2026 to 31 December 2026 with renewal possibility, subject to funds)

Reporting lines

The incumbent will work under the direct supervision of the National Coordinator for Cambodia. Overall direction will be provided by the Director of the Decent Work Technical Support Team for East and South-East Asia and the Pacific (DWT/CO-Bangkok), while guidance on financial and HR rules and regulations will be provided by the Regional Finance Unit and the Regional Human Resources Unit based in Bangkok. The incumbent will collaborate and work closely with colleagues in the ILO Joint Projects Office in Phnom Penh, as well as with the Programme Support teams in Bangkok and at Headquarters. 

Main duties and responsibilities

In accordance with the needs and priorities of the office where the position is located, the incumbent will provide services from among the following duties: 
  

1. Undertake and complete a range of administrative and operational support services encompassing general administration and office support, HR, finance and travel and logistics. Initiate, process, review and follow up on administrative actions, including verifying that information and documentation is in compliance with applicable standards.
2. Play a proactive role in the integration and coordination of support services. Oversee and guide the work of support staff as required and ensure a smooth flow of office work and information within the work unit and with other units.
3. Prepare, draft and finalize correspondence including of a non-routine nature requiring research and understanding of administrative, operational and programme matters and knowledge of programme areas. Undertake quality control of outgoing documents for accuracy of information, grammar and style and compliance with applicable standards. Provide informal translations. 
4. Initiate, process and follow up on HR administrative actions, verifying that information is in compliance with applicable standards. Input complete data in the enterprise resource planning (ERP) system. Respond to inquiries and provide general HR-related information to staff. Provide a broad range of HR-related services as required.
5. Participate in the preparation and control of the work unit’s accounts regarding allocations and expenditures. Perform operations for authorizing and effectuating expenditures and make adjustments to optimize utilization of funds. Maintain monitoring and reporting systems and prepare budget-related reports and statistics to support the preparation of programme and budget and workplan documentation and financial and technical progress reports for donors. 
6. Maintain the official travel plan of the work unit. Make travel and accommodation arrangements, coordinate visa and security requirements and ensure the timely processing of administrative transactions. Provide guidance and assistance to staff relating to arrival, departure and official travel formalities. Develop and maintain contacts with counterparts in government departments and external service providers to facilitate travel, visa, shipping and/or other related issues.
7. Organize and coordinate meetings, workshops and other events. Lead secretariat support services and oversee administrative and financial arrangements. Prepare and oversee preparation of documents, presentations, briefing files and related materials. Take minutes and follow up on implementation of decisions. Attend and participate in internal and external meetings and workshops in assigned areas of work.
8. Ensure the work unit’s filing systems are maintained, accessible and efficient. Ensure the update of websites and databases. Design and generate a variety of periodic and ad hoc reports, statistical tables and other background materials. 
9. Keep abreast of changes to administrative rules, regulations, policies, procedures, guidelines and other developments and provide guidance and deliver training to staff with the view to building knowledge. 
10. Evaluate and propose improvements to work methods and processes. Assess the impact of changes and make recommendations on follow up actions. Liaise closely with other administrative areas to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.
11. Perform and/or coordinate other general administrative duties such as those related to attendance and leave recording, office space, registry, inventory and procurement matters.
12. Perform other relevant duties as assigned.

Qualifications requirements

Education

Completion of secondary school education. Training in an area related to general administration and office support or finance. 

Experience

Minimum of six years of general administration and office support work experience, including providing various senior level support services. Experience of working with an enterprise resource planning (ERP) system. 

Languages

Excellent knowledge of English and Khmer. Working knowledge of another official language of the Organization or an official national language of the duty station. 

Knowledge and Competencies (technical/behavioural)

Good knowledge of a range of operational areas. 
Good knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.

Knowledge of methods and techniques for assessing quality and efficiency of process execution.
Knowledge of the substantive nature of ILO programmes and activities and UN Common Systems Policies in the area of finance. 

In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires:

Ability to adapt quickly to new software and systems. 
Ability to coordinate and oversee a broad range of operational activities.
Ability to search, retrieve and compile information from a variety of sources. 
Good drafting skills.
Ability to coordinate the work of support staff.
Analytical skills and attention to detail. 
A high degree of discretion with sense of responsibility in dealing with confidential matters. 
Interpersonal skills, tact and diplomacy when dealing with others.
Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.