Communication and Information Management Officer

Organizational Setting

This position is located in the New Delhi work unit in the Decent Work Technical Support Team/Country Office (DWT/CO) / Country Office (CO). This work unit is a center of excellence to realize Decent Work for sustainable social and economic development in South Asia. The Office provides knowledge-based, high quality technical and advisory services to tripartite constituents on a wide range of issues and builds partnerships to effectively promote ILO values and principles in support of the work-programmes of the ILO DWT/CO-New Delhi in the South Asia sub-region to ensure that its public image and core messages are kept in the public eye and promoted to new audiences, ILO DWT/CO- New Delhi is planning to invest more in its public information operations.

Main Purpose

As a team member, the incumbent provides professional services for the efficient, effective and client-oriented delivery and administration of a range of communication and information products and services. The incumbent participates in the development and implementation of national and regional communication plans and activities that are aligned with the ILO communication strategies at national and/or regional and global levels and support the Office’s promotion and advocacy efforts. Work is governed by established communication and information management related rules, regulations, policies, procedures and guidelines.
The positions works under the overall guidance of the Director and direct supervision of the Deputy Director. Day-to-day activities and actions require minimum supervision. Detailed instructions and guidance are provided for special assignments or the handling of unusual or complex matters.
 

Working Relationships

Internal contacts are with staff and managers in field offices, project locations and headquarters to maintain effective working relationships, exchange information and obtain assistance on communication and information management-related matters. The incumbent regularly liaises with and receives guidance from the regional communication unit and the information management services at headquarters.

External contacts are primarily with the media, general public, academic institutions, service providers, counterparts in government, employers’ and workers’ organizations, United Nations (UN) agencies and other international /or public and private sector organizations to exchange information on the work of the ILO and obtain assistance on communication related matters.
 

Key Duties and Responsibilities

1.    Provide professional services to the supervisor for the development and delivery of quality, timely and widely accessible communication and information products and services using a range of multimedia and communication platforms. Provide inputs to the drafting of national communication plans in accordance with the strategic priorities established by the
Regional Office and headquarters. Oversee and guide the work of staff performing communication and information management related work. Supervise staff as applicable.

2.    Keep up to date with and share information on world of work themes and national and regional priorities and propose activities for the Office in line with these priorities.
3.    Identify communication and information needs and priorities and provide technical advice to staff and managers on appropriate communication approaches and products to best reflect key messages and target different audiences.
4.    Conduct media reviews and perform basic research and analysis. Identify topics of interest and relevant news and disseminate within the Office, Regional Office, HQ and to other concerned parties as appropriate. Draft briefs for supervisor.
5.    Commission, research, write, edit and/or translate from/to the local language audience- specific communication and information products, including news releases, comment pieces, feature stories, fact sheets, brochures, talking points and speeches that communicate persuasive, evidence-based and solution-oriented messages.
6.    Oversee the documentation services, maintenance and updating of websites, databases and web content management systems (WCMSs) ensuring consistency of information and compliance with applicable standards.
7.    Organize press conferences, media interviews and other public information events to raise awareness of the ILO’s activities and results. Respond to a range of inquiries on the activities of the Office.
8.    Conduct surveys, monitor websites and social media platforms and use metrics to measure and evaluate the effectiveness of communication activities and to guide and formulate future communication strategies. Prepare related reports.
9.    Keep abreast of changes to applicable standards, best practices and technologies. Share knowledge and provide guidance to staff. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.
10.    Provide guidance and support to senior management with internal communications in the Office.
11.    Represent the work unit in interagency for a and meetings, prepare information notes on key issues and developments and follow up as required.
12.    Perform other relevant duties as assigned.

optional section (only if needed)

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Minimum Requirements

Education

University degree (Bachelor’s or equivalent) in Journalism or Mass Communication. 
 

Experience

Minimum of two years of professional work experience in communication or information management.
 

Languages

Excellent command of English. Working knowledge of Hindi and knowledge of any local Indian languages will be an added advantage.

Knowledge and Competencies (technical/behavioural)

Good knowledge of communication and/or information management principles and concepts. Knowledge of multimedia to develop a range of communication and information products.
Knowledge of social media platforms.
Knowledge of the working practices of the national media. Knowledge of research methodologies and resources.
Knowledge of methods and techniques for designing and assessing quality and efficiency of process execution.
Good knowledge of protocol.
Good knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.

In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires:

Ability to interpret and work within applicable rules, regulations, policies and procedures. Ability to identify and analyse information needs and classify them according to ILO standards. Research and analytical skills.
Drafting and web writing/editing skills.
Ability to maintain effective working relationships with key stakeholders. Attention to detail and skills in design, layout, formatting and editing documents.
Ability to foster effective two-way communication and understanding and to manage and impart
information to a varied audience.
Ability to adapt quickly to new software and systems including for updating websites, desktop publishing, graphic design and producing communication and information products.
Ability to manage competing priorities.
Ability to work in a multicultural environment and to demonstrate gender-sensitive and non- discriminatory behaviour