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Senior Program and Operations Officer (P4) - Better Work Indonesia


Grade: P4 

Vacancy no.: DC/JAKARTA/P/2023/05
Publication date: 26 May 2023
Application deadline (midnight Jakarta time): 08 June 2023


Job ID: 10874 
Department: RO-Asia and the Pacific 
Organization Unit: CO-Jakarta 
Location: Jakarta   
Contract type: Fixed Term 

Contract duration: 1 year (renewable, subject to funding and only until Dec 2024) 


Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.


In order to support the best informed process in the filling of the present vacancy by direct selection, the ILO invites interested candidates to submit their candidature online by the above date.


Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates.


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


About Better Work

We mobilize global brands, governments, factory owners and workers to improve working conditions, drive competitiveness and create a more equitable, more prosperous world.


The Power of Covening

As a partnership between As a partnership between the UN’s International Labour Organization and the World Bank Group’s International Finance Corporation, we know how to bring diverse groups together to create positive action that improves working conditions while stimulating productivity and competitiveness.


A Proven Approach

We create lasting, measurable change by empowering factories to improve the working conditions in their facilities. Our assessments are the global gold standard for rigour and integrity. Our training programs and advisory services change attitudes as well as behaviours.


National Action/ Global Influence

Through our comprehensive, university-led research, and by sharing best practices from our on-the-ground experience, we are able to shape the agenda well beyond the countries in which we work, influencing governments, brands and policy makers to make improving working conditions a top priority.



Our work and our research have demonstrated – to employers, unions, global brands and governments – that improving working conditions and defending the rights of workers benefits all of us. We have improved the lives of more than 3 million workers, and millions more family members, while enhancing the profitability of their employers. There is no trade-off between better work and better business.



Better Work Indonesia was established in 2011 and has grown to include over 200 participating factories, impacting almost 400,000 workers, of which 80 per cent are female. In 2016, Better Work Indonesia created a national foundation, the Foundation Partnership at Work (Yayasan Kemitraan Kerja), to ensure the sustainability of the programme. The current phase of Better Work Indonesia capitalizes on the work and structures already put in place by continuing to support the Indonesian government and social partners to improve policy, laws and labour market governance systems based on the Better Work experience and ILO policy advice. The next phase will focus on full transition of Better Work Indonesia functions to the Foundation. A key focus will be to formalize coordination mechanisms between the ILO, Better Work, the tripartite constituents, other relevant stakeholders and the Foundation, for the future.


For more information about Better Work please see


As part of the overall global Better Work programme, the position's main function is to support the transition process of the Better Work Indonesia programme to the Foundation Partnership at Work with a focus on:


  1. The legal, administrative, governance and accountability mechanisms to be put in place between the ILO, Better Work and the Foundation;
  2. Representing the programme in high level discussions and supporting the continuation of the partnership with national constituents and the programme’s key stakeholders, post-transition.

Reporting line

Under the direction of the Better Work Programme Director, the Better Work Indonesia Senior Program and Operations Officer reports to the Head of Better Work in Asia for Better Work-related activities. The Senior Program and Operations Officer will remain under the direct supervision of the ILO Jakarta Country Director with respect to political and administrative matters of the Better Work Indonesia Programme.

Description of Duties

1. In collaboration with other Better Work Country Programmes and with support from Better Work Global, manage a small team of ILO staff to support the transition of the Better Work Indonesia (BWI) programme to the Foundation Partnership at Work (the Foundation). This includes the set-up of the necessary agreement/s regulating the relationship between the ILO, Better Work and the Foundation.  These agreements will ensure that the highest levels of transparency, accountability, credibility and quality are maintained by the Foundation and will need to clearly set out the way in which the Foundation will operate in relation to, among other areas, its relationships with the ILO, external donors, M&E, communications, intellectual property, in-country visibility, etc;


2. Support the Foundation in actively engaging with national social partners to identify and implement collaborative strategies to promote greater compliance in the garment industry with international labour standards and national laws. This will entail ensuring strong collaboration with related and complementary activities of the ILO, IFC and other institutions. The Foundation will also be supported to develop specific programme approaches and manage zero tolerance protocol cases, industrial relations disputes or otherwise serious labour law violations affecting factories in the programme, together with national constituents;


3. Ensure, together with the Foundation, the active engagement and partnership with the national tripartite constituents, factories and international brands associated with the programme, during and post-transition;


4. Maintain strong relationships with the multi-lateral and bilateral donor community and international buyers to mobilize resources in support of Better Work Indonesia and the Foundation;


5. Support effective and efficient administrative and financial systems between BWI and the Foundation to ensure effective financial management, an appropriate and efficient quality control system and reporting and administration of the programme's strategy and associated policies and practices;


6. Manage, in coordination with the Foundation, the implementation in Indonesia of the global monitoring and evaluation strategy, and support further research and analysis as required;


7. Conduct high-level communications to maintain the profile of Better Work Indonesia and the Foundation with international buyers, international opinion makers and media as well as within the ILO and IFC. This includes representing the programme at national and international levels;


8. Oversee regular reporting to Better Work donors, international buyers, and Better Work management on the progress of the programme;


9. Develop and strengthen links with other ILO programmes in Indonesia as well as with the Regional Office to maximise impact and synergies of Better Work and other related programmes;


10. Actively collaborate with other Better Work country programme managers to contribute to the development and implementation of the global Better Work programme, including its policies, tools and strategies. Help to ensure greater alignment in systems and processes with the global Better Work programme;


11. Promote the inclusion of gender equality and non-discrimination in all aspects of the programme;


12. Support activities of Better Work Global and/or other Better Work country programmes on request by Better Work Global.

Required qualifications


Advanced university degree (Master‘s or equivalent) with demonstrated experiences in law, international development and/or in another relevant field;


A first-level university degree (Bachelor’s or equivalent) in a relevant field with an additional two years of relevant experience may be accepted in lieu of an advanced university degree.




At least seven years of professional experience in the areas of industrial relations and engagement with tripartite constituents; labour compliance; institutional development; public policy; project management; or related fields in a senior level position; including at the international level.  Relevant experience working in Asia and/or in Indonesia would be an advantage.


Excellent command of English. A working knowledge of Bahasa or knowledge of another ILO official language or other local languages will be an advantage.



1. Excellent legal, administrative and negotiation skills including capacity and/ or experience in drafting agreements and memorandums of understanding/ partnership agreements between institutions. 


2. Experience in managing change processes, promoting institutional development and tripartite consultations, particularly in a middle-income country context, including capacity to support the final stage transition of Better Work Indonesia to an independent local organisation.


3. Ability to mobilise resources, forge partnerships and communicate clearly and at a high level about sustainability and other strategies.


4. Demonstrated ability to define and resolve problems in a manner that reflects the interests of stakeholders, promotes social dialogue and tripartism, and supports implementation of international labour standards.


5. Understanding of the key tenets of industrial relations in Indonesia, as well as solid understanding of industrial relations dynamics and actors at the global level in the garment industry.

optional section (if needed)

6. Excellent analytical skills including demonstrated ability to devise socio-economic research and analysis and write reports.


7. Ability to provide authoritative policy and technical advice and guidance when required.


8. High level communications skills, both oral and written including capacity to represent the organization, work with the media, and to operate in a multi-cultural environment.


9. The ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviours and attitudes.


Applicants can only attach 1 document to their application. This should include a cover letter and must also include a 2-page statement addressing their claims against the above competencies. In doing this you should have a heading for each competency and explain in 2 -3 paragraphs to the selection committee how your skills and experience show that you meet these. Applicants who do not attach this statement will not be considered for interview.


Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • Any extension of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.

For more information on conditions of employment, please visit the ILO Jobs International Recruitment page.


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit ILO Jobs. The system provides instructions for online application procedures.


Applicants will be contacted directly if selected for a written test and/or an interview.


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including technical tests or interviews.


The ILO has zero tolerance for acts of sexual exploitation and abuse (SEA) and is determined to ensure that all staff members and all beneficiaries of ILO assistance do not suffer, directly or indirectly, from sexual exploitation and abuse. 
To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organisation, the ILO may conduct a background verification of candidates under consideration.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.