Administrative Assistant - G4


Grade: G4 

Vacancy no.: DC/JAKARTA/GS/2024/10
Publication date: 5 July 2024
Application deadline (midnight local time): 18 July 2024


Job ID: 12147 
Department: RO-Asia and the Pacific 
Organization Unit: CO-Jakarta 
Location: Jakarta   
Contract type: Fixed Term 

Contract duration: 12 months (possibility of renewal) 


Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.


In order to support the best informed process in the filling of the above-mentioned vacancy by direct selection, the ILO invites interested candidates to submit their application online by the above date.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates*

*The recruitment process for General Service positions is subject to specific local recruitment criteria. 


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.


*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. 


The building blocks of a healthy and well-performing SME ecosystem consist of supporting the growth of SMEs by facilitating access to local and global markets (inclusive business ecosystem), increasing access to financial products/services to support business expansion, increasing competitiveness, productivity, and promoting innovation of SMEs by providing standard business requirements and technology adoption. The SMEs are continuously growing their business and for this purpose, they constantly need financing from banks and other FSPs. However, SMEs are reported to still face difficulties in accessing products and services of formal financial institutions.


The PROMISE 2 IMPACT is the second phase of the PROMISE IMPACT project that aims at strengthening the capacity of Financial Service Providers (Bank Perekonomian Rakyat/BPR and Bank Pembangunan Daerah/BPD) to serve the SMEs in productive sectors in a select location of the project and enhancing the capacity of those SMEs to expand their business and create employments. These objectives are achieved inter-alia through promoting digital transformation and strengthening the targeted SMEs' value chain and business ecosystem. In addition, the project will also support the financial service authorities and the national and regional policymakers to enhance financial inclusion in Indonesia further.



Through these interventions, the PROMISE 2 IMPACT project proposes to create an enabling environment for an inclusive financial sector for SMEs will be strengthened, which will lead to economic growth and improved employment outcomes, particularly in the post-pandemic situation whereby small and medium enterprises are severely impacted.


The Administrative Assistant position will support project implementation by handling daily administrative and finance-related tasks. The position is based in Jakarta, Indonesia, under the responsibility of the ILO Office for Indonesia and Timor Leste (CO-Jakarta). The incumbent will be required to maintain a close working relationship with other projects and units of the ILO in Jakarta, as needed.

Reporting Line

The Administrative Assistant will work under the direct supervision of Project Manager Promise II Impact, based in Jakarta. She/he will also coordinate with and receive guidance from the National Project Coordinator and other colleagues in the ILO Jakarta Office who support the project.

Description of Duties

  1. Provide a range of support services in the areas of general office administration, finance, and/or HR that contribute to the timely delivery of business operations following the applicable standards.
  2. Draft and prepare standard correspondence and other materials on own initiative or from instructions, ensuring clarity of content and compliance with applicable standards and finalize for signature. Prepare draft translations of correspondence and other documents. Word process and format in final form a variety of documents. 
  3. Maintain and update databases. Input data and process routine administrative actions in the IRIS system related to leave entitlements, contracts, purchase orders, payments processing, and/or travel.
  4. Provide support for the official travel of staff, including travel and accommodation arrangements, security clearances, visa requirements, and transportation of personal effects.
  5. Provide support for meetings and events, including processing administrative actions in the IRIS system, preparing, and distributing invitation letters, agendas, and other materials, arranging meeting facilities and equipment, making travel arrangements, preparing routine cost estimates, and providing support and information to participants on matters of a routine nature. 
  6. Register and route mail, correspondence, and other documents. Process outgoing mail ensuring the most appropriate method in terms of postal rates and regulations. Maintain and organize filing systems for correspondence, documents, publications, and/or reference materials. Plan and coordinate the activities of the Office’s registry as required.
  7. Respond to routine telephone, email, and in-person inquiries or refer to the appropriate contact/unit. Supply readily available information from office files and databases. Receive and direct visitors and arrange appointments.
  8. Maintain and update inventories of office supplies. Ensure stocks are adequate and order supplies promptly. Keep the stockroom in order. 
  9. Keep abreast of changes to relevant operational rules, regulations, policies, procedures, guidelines, and processes and share information with concerned parties.
  10. Perform other relevant duties as assigned.

Required qualifications


Completion of secondary school education.


Minimum of four years of general administration and office support work experience.


Excellent knowledge of the working language of the duty station and a good knowledge of English.


  • Knowledge of general office procedures and proficiency in the use of standard office equipment
  • Good knowledge of PC software (including word processor and spreadsheet and presentation software) such as Microsoft Office


In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, taking responsibility for performance, Quality orientation, and Collaboration], this position requires:

  •  Ability to work within the applicable rules, regulations, policies, and procedures.
  • Ability to adapt quickly to new software and systems. 
  • Ability to search, retrieve, and compile information from a variety of sources. 
  • Ability to draft standard correspondence. 
  • Ability to reply appropriately to telephone, email, and in-person inquiries.
  • Ability to maintain records and files and update databases.
  • Attention to detail to identify data discrepancies.
  • A high degree of discretion with a sense of responsibility in dealing with confidential matters.
  • Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behavior and attitudes.


Recruitment process


Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.


Fraud warning


The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.