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Communication and Information Management Assistant(Temporary)


Grade: G5 

Publication date: 16.05.2023
Application deadline (midnight local time): 15.06.2023

Vacancy no.: RB (Temp)/ISLAMABAD/GS/2023/05-1


Job ID: 10828 
Department: RO-Asia and the Pacific 
Organization Unit: CO-Islamabad 
Location: Islamabad   
Contract type: Fixed Term 


The recruitment process for General Service positions is subject to local recruitment regulations and Article 4.3 of the ILO Staff Regulations. The ILO may only offer a contract to persons who have a valid residency status and work permit in Pakistan .


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is PKR 2,395,936 per year




Organizational Setting

This temporary position is located in the Program work unit in the Country Office Islamabad. This work unit provides comprehensive and professional services in the design, delivery and administration of a wide range of programming activities. These services cover development, implementation, monitoring, reporting and evaluation of programmes and projects in a multiplicity of technical areas. Work involves providing professional programming services for the formulation and implementation of Decent Work Country Programmes (DWCPs) to strengthen national capacity and activities in ILO mandated areas. Services are delivered in an efficient, effective and client-oriented manner and include the use of the enterprise resource planning (ERP) system. Work is governed by established rules, regulations, policies, procedures and guidelines.

Main Purpose

As a team member, the incumbent provides a range of specialized communication and information management support services. The incumbent works in an efficient, effective and client-oriented manner to support promotion, advocacy, media relations, events management, research, publication, documentation and information management activities in compliance with ILO communication strategies at national, and/or regional and global levels. The incumbent performs at a fully operational level, requiring correct application of related, rules, regulations, policies, procedures and guidelines. 


The position works under the supervision of Director, Country Office for Islamabad. Supervision received is focused on the timeliness of process execution and the quality of outputs. The incumbent works with a moderate degree of independence. Work is reviewed for correctness in the application of applicable standards.

Working Relationships

Internal contacts are with staff and managers in field offices, project locations and headquarters to provide support and exchange information on specialized processes, issues related to service delivery and on the correct application of established standards. The incumbent regularly liaises with and receives guidance from the regional communication unit and the information management services at headquarters.


External contacts are primarily with the media, general public, academic institutions, service providers, and counterparts in United Nations (UN) agencies and other international organizations to seek or provide information on activities and a range of communication and information products.

Key Duties and Responsibilities

  1. Provide specialized support for the development and dissemination of communication and information products and services ensuring compliance with applicable standards. Assist senior management with the internal communications in the Office.  
  2. Keep up to date with ILO world of work themes and developments. 
  3. Provide documentation services and maintain and update webpages, databases and web content management systems, classifying information in compliance with applicable standards. Liaise with staff and managers for technical content, information on activities and issues of key importance.
  4. Prepare and review communication and information products for layout and design in compliance with applicable standards. 
  5. Conduct media reviews and disseminate relevant news within the Office and to Regional Office, HQ and other concerned parties as required.
  6. Liaise with media outlets and journalists to provide information on upcoming meetings and special events including on accreditation and other procedures governing media coverage of ILO events. Maintain and update a media contacts/distribution list.
  7. Source information from a variety of sources and respond to general inquiries and requests in a timely manner.
  8. Keep abreast of changes to communication and information management methods, techniques, tools, standards and guidelines and share information with concerned parties.    
  9. Participate in the organization of meetings, conferences, campaigns and other events by providing administrative support and ensuring the availability and dissemination of materials. 
  10. Prepare inputs, run reports and extract and compile data and present information to support analysis and reporting needs.
  11. Provide administrative and office support services including drafting general correspondence, initiating and following up on administrative actions, processing requests for translation and printing.
  12. Perform other relevant duties as assigned.

Minimum Requirements


Completion of secondary school education.


Minimum of five years of office support work experience including in communication or information management support services. 


Excellent command of an official language (English, French, Spanish) of the Organization. Working knowledge of another official language of the Organization or an official national language of the duty station.

Knowledge and Competencies (technical/behavioural)

Knowledge of communication and/or information management techniques.

Knowledge of multimedia techniques and platforms.

Knowledge of producing and using multimedia products.

Good knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.


In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires:


Ability to interpret and work within the applicable rules, regulations, policies and procedures.
Ability to code and classify information in accordance with standards. 
Ability to adapt quickly to new software and systems including for updating websites, desktop publishing, graphic design. 
Ability to search for information from a variety of sources and respond to requests for information.
Accuracy and attention to detail and skills in the design, layout and formatting of documents.
Drafting and web writing/editing skills.
Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes. 


Recruitment process


Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.


Fraud warning


The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.