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Network Engineer

 

Grade: P3  

Vacancy no.: RAPS/3/2021/INFOTEC/02
Publication date: 12 November 2021
Application deadline (midnight Geneva time): 13 December 2021

 

Job ID: 6964 
Department: INFOTEC 
Organization Unit: TMS 
Location: Geneva   
Contract type: Fixed Term 


 

The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the ILO Staff Regulations.
  • External candidates.

 

Staff members with at least five years of continuous service with the Office are encouraged to apply.

 

Applications from officials who have reached their age of retirement as defined in Article 11.3 of the Staff Regulations on or before 31 December 2017, or who have already separated from ILO service upon retirement or early retirement, will not be considered.

 

The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.

 

The ILO welcomes applicants with experience in working within ILO constituents (governments, employers’ and business membership organizations, and workers’ organizations).

 

Applicants from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future would be particularly welcome. A list of these countries can be found here: https://jobs.ilo.org/content/Non--and-under-represented-member-States/

 

In addition to the interviews and tests that any candidate may be required to take, successful completion of the ILO Assessment Centre is required for all external candidates and any internal candidate applying to a higher category.

 

Notwithstanding the general considerations set out in the ILO Staff Regulations, this vacancy announcement is the only authoritative document pertaining to the qualifications required for this position. The minimum required qualifications were determined in view of the specific duties and responsibilities of this position.

 

The specific language requirements for this position are detailed hereunder. However, candidates applying for the professional category vacancies who have not already successfully completed their probationary period within the ILO and whose mother tongue is not one of the working languages of the Office (English, French and Spanish), shall be required to possess a fully satisfactory working knowledge of at least one of the ILO working languages. If appointed they may be required to acquire a knowledge of a second working language of the Office during their initial years of service.

Introduction

The position is located in the Technology Management Services Branch (TMS) within the Information and Technology Management Department (INFOTEC). INFOTEC provides modern, secure, and reliable IT infrastructure, technologies, applications and services to enable the ILO to effectively use technology to perform its mission. 

 

The position will be responsible for the provisioning, maintenance and support of network services at ILO headquarters, in field offices and in its datacenters. Those services span across high-speed datacenter network, campus LAN and Wi-Fi, metro fiber connectivity and Network Access Control. 

 

The position will report to the Head of Infrastructure Services within TMS.

Specific Duties

1.    Monitor, maintain, tune, and ensure highest possible uptime for end user network services at ILO headquarters and in field offices. 

 

2.    Maintain the integrity and security of the network by managing Network Access Control systems globally on a daily basis, and updating firewall configuration. 

 

3.    Troubleshoot and diagnose network related issues affecting end users escalated by the Service Desk and User Support teams.

 

4.    Interact with service providers for ongoing support and operations as well as project implementation tasks. 

 

5.    Participate in the design and installation phases of new projects, in consultation with the direct supervisor. 

 

6.    Maintain a comprehensive and up-to-date documentation set allowing users and service providers to work efficiently on the network.

 

7.    Collaborate with the Facilities Management Unit to design and maintain an efficient and reliable physical network throughout ILO headquarters, including optic fibers and copper cables. 

 

8.    Keep abreast of good practices, new trends and technologies and evaluate these for possible adoption.

 

9.    Perform other relevant duties as assigned.

 

These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:

Generic Duties

  1. Create, maintain, update, correct and improve complex solutions. Make recommendations on the acquisition of hardware and software required by the organization. Analyse and provide advice on the information needs of the organization.
  2. Recommend standards and their adaptation in order to accommodate the evolution of technologies and the needs of users.
  3. Plan, install, administer, maintain and provide user support for LAN and Internet connectivity for smooth operations and effective use of network and communications systems.
  4. Resolve functional problems of networks within the organization and in the field. Diagnose user problems and take appropriate corrective action.
  5. May lead small project teams consisting of support staff for the implementation of networking, desktop and server activities.
  6. Provide assistance to field offices in network-related matters.
  7. Evaluate computer hardware and software products; establish their detailed usability and contribute to the preparation of requests for proposals.

 

Required qualifications

Education

First level university degree in computer science, electronics or other related field. Professional certifications with the technologies involved would be an asset.

Experience

At least five years of professional experience maintaining Cisco based enterprise scale networks in large campuses and country offices; which should include at least three years of experience in deploying and maintaining Wi-Fi in large multi-story buildings, for 2000+ users; two years deploying, configuring and maintaining Meraki switches and access points; and three years implementing and maintaining Cisco ISE and Network Access Control. Experience deploying and maintaining firewall technology is considered as an advantage.

Languages

Excellent command of one official language (English, French, Spanish) of the Organization and a working knowledge of another official language. One of these languages must be English.

Competencies

In addition to the ILO core competencies, this position requires:

Technical

-    In-depth knowledge of Cisco Catalyst switches (38xx, 93xx, 95xx series) and Cisco IOS.
-    Excellent knowledge of 802.1x protocol and Cisco Identity Services Engine.
-    Good knowledge of dynamic routing protocols such as BGP and OSPF.
-    Excellent knowledge of configuring Meraki dashboard, switches and access points
-    Excellent knowledge of monitoring and troubleshooting connectivity, routing and performance issues on an IP based enterprise scale network. 
-    Comfortable with using cable testers and time domain reflectometers.

Good knowledge of the following as applicable: 
- overall computer concepts
- hardware and software technologies
- the Internet
- e-mail systems
- servers
- PC/server/network operating systems
- databases & information systems
- application development
- programming languages
- network management
- data communication and multi-protocol environments. 

Up-to-date knowledge of technological advancements, technical specifications and operating procedures in the area of work. Good knowledge of the Organization’s computing environment. Ability to analyse user requirements, incorporate them into new and existing systems and to resolve complex technical problems. Ability to plan and organize work. Ability to communicate effectively both orally and in writing. Ability to provide user support and give presentations and training. Ability to produce documentation and reports. 


 
Behavioural
Ability to work on own initiative as well as a member of a team.  Strong communication, interpersonal and presentation skills.  Ability to balance and prioritize work with limited guidance.  Analytical and problem solving skills, ability to work under pressure.  The ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.

 


 

Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • The first contract will be issued for a twenty-four month period.
  • A successful external candidate will be on probation for the first two years of assignment.
  • Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

For more information on conditions of employment, please visit: https://jobs.ilo.org/content/International/

 

Important Information

Any officials of the General Service category interested in applying to this position are hereby informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position applied for, which may result in substantial changes in their take-home remuneration. In accordance with Article 3.4 of the Staff Regulations, the salary of an official, upon promotion, shall in no case be greater than the maximum salary of the grade to which he or she was promoted. For any questions or clarifications, please contact your HR partner at hrpartner@ilo.org

 

Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website at https://jobs.ilo.org/. The system provides instructions for online application procedures.

 

Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 3 to 4 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.

 

Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc. for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.

 

Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.