Human Resources Officer


Grade: P2 

Vacancy no.: RAPS/2/2024/HRD/01
Publication date: 6th May 2024
Application deadline (midnight Geneva time):  6th June 2024


Job ID: 11934 
Department: HRD 
Organization Unit: HRD 
Location: Geneva   
Contract type: Fixed Term 


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the ILO Staff Regulations.
  • External candidates.


Staff members with at least five years of continuous service with the Office are encouraged to apply.


Applications from candidates who have already separated from ILO service upon retirement or early retirement, will not be considered.


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


The ILO welcomes applicants with experience in working within ILO constituents (governments, employers’ and business membership organizations, and workers’ organizations).


Applicants from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future would be particularly welcome. A list of these countries can be found here: ILO Jobs: Non- and under-represented Member States


In addition to the interviews and tests that any candidate may be required to take, successful completion of the ILO Assessment Centre is required for all external candidates and any internal candidate applying to a higher category.


Notwithstanding the general considerations set out in the ILO Staff Regulations, this vacancy announcement is the only authoritative document pertaining to the qualifications required for this position. The minimum required qualifications were determined in view of the specific duties and responsibilities of this position.


The specific language requirements for this position are detailed hereunder. However, candidates applying for the professional category vacancies who have not already successfully completed their probationary period within the ILO and whose mother tongue is not one of the working languages of the Office (English, French and Spanish), shall be required to possess a fully satisfactory working knowledge of at least one of the ILO working languages. If appointed they may be required to acquire a knowledge of a second working language of the Office during their initial years of service.




The position is located in the Human Resources Management Support and Analytics Unit (HR/MSA) of the Human Resources Development Department (HRD). HRD is the central authority on human resource matters in the ILO. The Department seeks to align the Offices' human resources capacity with the strategic objectives of the Organization to ensure that it can carry out its mission effectively. The Director of HRD is assisted by a Management Support and Analytics Unit (HR/MSA) for work planning, budget and financial control, central support services, HR data analytics and the coordination of the preparation and production of oversight documents. 

The position will provide essential functions to support the daily HR operations within the Office’s Integrated Resource Information System (IRIS), maintain data quality, ensure coherence between HR information and HR rules and regulations, provide data analytics and reports as required. 

The position will report to the Senior Administrator, HR/MSA.

Specific Duties

1.    Provide technical and functional support on IRIS data administration and quality control, monitor inputs of Personnel Actions for all staff, ensure compliance with HR rules and procedures, perform configuration, and maintain data as necessary. Resolve standard problems and implement corrective actions as necessary. Provide guidance on the use of IRIS HR modules, including self-service functions and back-office functions.

2.    Assist the supervisor in identifying training needs for the IRIS HR modules for users across the Office. Propose training and assist in developing, modifying and updating training materials and deliver training to users at ILO headquarters and in the field. Draft user guides and targeted non-standard communication to promote the effective use of the system.

3.    Assist the supervisor in identifying technical or functional issues within IRIS HR modules; propose system enhancements to address such issues; conduct user acceptance testing for implementation. 

4.    Act as focal point on salary and benefits data administration within the IRIS HR modules; maintain reference tables such as salary scales and tables of allowances for all categories of staff, post adjustments, duty stations, including hardship classification, hazard pay and non-family information. Provide information on benefits and entitlements to clients across the office including HRD.

5.    Act as focal point for the administration of rental subsidy; determine eligibility, calculate and process rental subsidy applications, conduct periodic monitoring and compliance exercises, provide guidance and briefing to staff members and to colleagues within HRD. 

6.    Support the implementation of HR metrics, analytical tools and dashboards for use by HRD and its clients to guide decision-making related to workforce planning and staff trends. Provide input into the design and development of dashboards and test dashboards and reports in accordance with users’ roles.

7.    Prepare analytical reports for internal and external committees. Assist the supervisor in reviewing and revising documents and reports. Obtain required information from inside and outside the Organization, and prepare and analyse HR and organisational data and statistics using computerised databases.

8.    Attend external meetings with the supervisor as appropriate.

9.    Perform other relevant duties as assigned. 


These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:

Generic Duties

  1. Research and analyse individual cases requiring the interpretation of HR rules, regulations and established internal procedures and processes and propose action accordingly.
  2. Provide verbal and written explanations to managers and staff regarding the application of HR rules, regulations and procedures. Recommend solutions to atypical problems.
  3. Brief new officials or officials on transfer, including the development of briefing materials.
  4. Assist senior HR specialists in the preparation of papers and reports for meetings of internal and external committees by carrying out research into HR related matters, obtaining background and factual information from inside and outside the organisation, and organising and analysing HR and organisational data and statistics using computerised databases.
  5. Assist in the administration of benefits or entitlements by interpreting HR rules and regulations and determining eligibility, arranging payments and/or settling financial claims.
  6. Assist in prospecting and assessing candidates for vacancies by determining qualification requirements for vacant posts, comparing the qualifications of candidates and recommending the most suitable candidates.

Required qualifications


First-level university degree (Bachelor’s or equivalent) in human resources management, information systems or other related field.


Three years of professional experience in human resources management.


Excellent command of one working language (English, French, Spanish) of the Organization and a working knowledge of a second working language. 


In addition to the ILO core competencies, this position requires:

Job specific competencies include: Knowledge of HR principles and concepts. Ability to analyse information, examine and reconcile discrepancies and inconsistencies, research precedents and apply pertinent regulations and policies. Good knowledge of automated information systems. Ability to clarify users’ requests and to respond to and resolve technical problems. Ability to communicate effectively both orally and in writing. Ability to present the position of the HR department to managers and staff. A high degree of tact, diplomacy and discretion, and proven ability to maintain confidentiality. Objectivity and ability to apply HR rules and regulations in a fair and consistent manner.  Ability to work on own initiative as well as a member of a team. Excellent time management skills and the ability to plan and execute assigned duties.  Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes. 



Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • The first contract will be issued for a twenty-four month period.
  • A successful external candidate will be on probation for the first two years of assignment.
  • Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

For more information on conditions of employment, please visit the ILO Jobs International Recruitment page.


Important Information

Any officials of the General Service category interested in applying to this position are hereby informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position applied for, which may result in substantial changes in their take-home remuneration. In accordance with Article 3.4 of the Staff Regulations, the salary of an official, upon promotion, shall in no case be greater than the maximum salary of the grade to which he or she was promoted. For any questions or clarifications, please contact your HR partner at


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.


Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 3 to 4 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc. for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.


The ILO has zero tolerance for acts of sexual exploitation and abuse (SEA) and is determined to ensure that all staff members and all beneficiaries of ILO assistance do not suffer, directly or indirectly, from sexual exploitation and abuse. 
To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organisation, the ILO may conduct a background verification of candidates under consideration.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.