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Enterprise Content Management Senior Application Solution Analyst


Grade: P4  

Vacancy no.: RAPS/2/2020/INFOTEC/01
Publication date: 10 July 2020
Application deadline (midnight Geneva time): 10 August 2020


Job ID: 3947 
Department: INFOTEC 
Organization Unit: AMS 
Location: Geneva   
Contract type: Fixed Term 


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the ILO Staff Regulations.
  • External candidates.


Staff members with at least five years of continuous service with the Office are encouraged to apply.


Applications from officials who have reached their age of retirement as defined in Article 11.3 of the Staff Regulations on or before 31 December 2017, or who have already separated from ILO service upon retirement or early retirement, will not be considered.


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


The ILO welcomes applicants with experience in working within ILO constituents (governments, employers’ and business membership organizations, and workers’ organizations).


Applicants from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future would be particularly welcome. A list of these countries can be found here:


In addition to the interviews and tests that any candidate may be required to take, successful completion of the ILO Assessment Centre is required for all external candidates and any internal candidate applying to a higher category.


The position is located in the Application Management Services (AMS) within the Information and Technology Management Department (INFOTEC).  INFOTEC is responsible for information management and utilization of technology for the ILO. AMS is responsible for the IT application portfolio of the ILO.  Applications and services supported include ERP, Document and Records Management, Collaboration, Business Intelligence/Dashboard solutions and point solutions as needed. 

The position provides expertise in the application design/implementation and business process modelling related to Enterprise Content solutions (document, records, collaboration, knowledge, etc.) and acts as a liaison between INFOTEC and business units in determining how to best implement software to streamline, automate and facilitate process efficiency and improvement.  The position will report to the Enterprise Content Management Applications Section Head within AMS.

Specific Duties

1. Engage business partners, gather/review business requirements and project proposals to translate them into functional designs and solution suggestions taking into consideration ILO information and technology standards, strategies, technologies and solutions.  Peer reviews functional and solution designs to ensure efficient use of resources and application/technology integration.  

2. Design and implement ECM solutions (search, collaboration, content, document, record and archival management) that include classification, retrieval and retention processes with workflows, versioning and publishing as needed.  Ensure solutions align information dissemination methods, consumers and security so that information is provided appropriately at the right times externally, internally or to specific consumer subsets within application solutions. Integrate and align solutions with the existing technology/solution framework so the ILO ECM strategy is coherently implemented.  Evaluate the design, quality, stability and maintainability of solutions including standard and custom processes/solutions developed to meet organizational needs.

3. Architect, design and implement Microsoft based ECM solutions including SharePoint, Teams, OneDrive and other Microsoft 365 solutions.  Incorporate bolt-on solutions and ensure integration with Active Directory and other application solutions.  Design and incorporate security through Groups and ensure content can be accessed by authorized individuals. 

4. Prepare documentation (procedures, processes, user manuals, test cases, etc.) according to standards and need.  Perform system testing and facilitate user acceptance testing with business partners. Provide 2nd/3rd level support to ECM solutions to resolve functional/process/procedural questions, application bugs, custom code errors, etc. Engage database/system administration and development teams for the implementation of patches, upgrades and custom code application.  Adhere to accepted ILO norms for software migration, documentation and controls. 

5. Lead task forces and working groups within the Office. Manage projects, implement and adhere to project management standards including preparation of status reports, project plans and effort estimations. Prepare briefing materials and presentations as needed to governance bodies and user communities. Develop and manage operational work plans including resource estimations, timelines and recurring effort after go-live.  Develop and evaluate project proposals within the IT governance framework ensuring resources, technologies and processes are understood and aligned within a success oriented implementation approach.  Ensure staff and non-staff resources are prioritized, allocated properly and effectively utilized to achieve assigned goals and in relation to approved work plans and operations.  

optional section (only if needed)

6. Prepare and manage procurement activities within the ILO regulatory framework including the drafting of Terms of Reference, evaluation of offers and receipt of service.  Implement quality controls, risk management strategies and issue resolution procedures to ensure that projects are on schedule and within budget; analyses, assesses, documents, monitors and manages any potential risk to overall group objectives and notifies management of risk requiring escalation and mitigation; ensure overall integrity of the delivered solution through formalized peer reviews.

7. Engage business partners to implement good change management and training practices when implementing solutions.  Communicate transparently with partners and users to effectively inform them of application/process changes.  Ensure technology solutions have quality user interface designs and fit to the target user community.  Engage partners and vendors to align IT operations and services to fulfil the ILO strategies and mandates within the established governance mechanisms.

8. Maintains awareness of new and emerging technologies and the potential application on service offerings and products.  Takes action to develop skills and apply new technologies and solutions to operational needs.

9. Perform other relevant duties as assigned.

These specific duties are aligned with the relevant ILO generic job description, which includes the following:

Generic Duties
  1. Solution/process analysis and design: Provide expert advice to the Section Head and recommends a course of action for ECM solutions in the following areas: solutions scoping, requirements analysis, gap analysis, feasibility, functional design, application configuration, integration testing, user acceptance testing, production deployment, support and training. 
  2. Standard setting:  Define standards and procedures for validating the integrity and operational viability of existing business processes. Work with the Section Head to ensure all associated procedures and documentation are being maintained according to evolving business requirements. Ensure that appropriate software development and configuration practices are implemented and managed according to accepted standards within the software development lifecycle and methodologies like ITIL.
  3. Solution support:  Investigate reported application problems and work with peers to test, diagnose and isolate the root cause of problems. Prepare incident reports for further investigation by technical operations and development experts. Coordinate further diagnosis and tests as necessary to assist with and recommend workarounds where appropriate.
  4. Relationship management:  Work to develop client relationships by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure client satisfaction and alignment with the client's business needs. Effectively communicate and provide status in a transparent manner to all parties engaged in particular initiatives.
Required qualifications

Advanced university degree in IT, Information Management, Business Administration or other related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.


At least seven years of professional experience in ECM business applications with a minimum of five years in information management and Microsoft ECM applications (i.e. Sharepoint, Teams, etc.).
Specific ECM application experience should include expertise in more than one of the following components:  collaboration, document management, records management, knowledge management, digital asset management, web content management or archiving.
A minimum of three years of relevant experience should be at the international level. 


Excellent command of one of the official languages (English, French, Spanish)  of the Organization and a working knowledge of a second official language. One of these languages must be English.


In addition to the ILO core competencies, this position requires:


Sound understanding of ECM implementation methodologies and best practices
Sufficient understanding of relevant business process, operating strategies, policies and procedures, capability to gather, document and analyse information
Ability to draw conclusions including impacts and resolution options, define strategies and suggest solutions
Discernment to differentiate which issues are critical to overall organization drivers and which are not
Ability to solve complex functional/process issues which cross organizational boundaries; ability to liaise and negotiate
Ability to operate within the software development lifecycle and to engage team members and partners through the various activities in this cycle.  This will include negotiation, briefings and developing, reviewing and discussing Functional and Technical Designs, Test Scripts/Scenarios, etc.
Advanced application software skills including Microsoft Office tools to prepare presentations, spreadsheets, word processing and project management.
Ability to stay abreast of technological changes with technologies and tools currently implemented in the ILO as well as market and technology developments that may impact the ILO in the future.  This includes acquiring skills in new versions and technologies as needed within the job role and evolving organizational strategies.
Knowledge of implementation and best practices for Office 365/SharePoint Online, standalone and hybrid scenarios.
Experience with the following types of front end and back end technologies is an advantage: HTML, JavaScript, CSS, AngularJS, JQuery, React, Bootstrap, node.js, yeoman, gulp, SPFx, AJAX, .NET framework, ASP.NET, ASP.NET, API design and development, RESTful Services, Microsoft SQL Server.
Knowledge of and experience with usability, user experience design, user interface design and web accessibility. This includes conceptual design, user stories, and user testing.  Knowledge of WCAG  and responsive design principles.


Effective management skills including time and task management, development of project plans, project briefs, status reports, etc. and capable of working independently and within a team environment in order to meet deadlines.  Capability to guide and coordinate the work of external collaborators, general service staff or young professionals.  Excellent verbal and written communication skills. Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes. 



Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • The first contract will be issued for a twenty-four month period.
  • A successful external candidate will be on probation for the first two years of assignment.
  • Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

For more information on conditions of employment, please visit:


Important Information

Any officials of the General Service category interested in applying to this position are hereby informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position applied for, which may result in substantial changes in their take-home remuneration. In accordance with Article 3.4 of the Staff Regulations, the salary of an official, upon promotion, shall in no case be greater than the maximum salary of the grade to which he or she was promoted. For any questions or clarifications, please contact your HR partner at


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website at The system provides instructions for online application procedures.


Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 3 to 4 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc. for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.