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Digital Publishing Officer


Grade: P3  

Vacancy no.: RAPS/4/2018/DCOMM/02
Publication date: 21 Dece,ber 2018
Application deadline (midnight Geneva time): 31 January 2019


Job ID: 831 
Department: DCOMM 
Organization Unit: PUBL 
Location: Geneva   
Contract type: Fixed Term 


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates.


Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage.


Applications from officials who have reached, or will reach their age of retirement as defined in Article 11.3 of the Staff Regulations on or before 31 December 2017, or who have already separated from ILO service upon retirement or early retirement, will not be considered.


The ILO values diversity among its staff. We welcome applications from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries can be found here:


Successful completion of the Assessment Centre is required for all external candidates.


The position is located within the Publishing Unit (PUBL) of the Department of Communication and Public Information (DCOMM).

DCOMM/PUBL publishes high-quality research findings and policy guidance of the ILO. The Unit edits, produces, markets and sells ILO books, reports and digital products. It organizes co-publications and licenses with outside publishers, and deals with requests for permission to reproduce ILO copyright material. Working closely with other units in DCOMM, PUBL aims to make these high-profile publications available to as wide an audience as possible. It plays an active role in the research and publications strategy of the Office, working to ensure that the ILO is recognized worldwide as the global centre of knowledge on the world of work in general and on decent work in particular.

The incumbent will manage the development and production of ILO digital products and platforms while working to optimize the outreach of the broader range of ILO knowledge products. Working in close collaboration with author units throughout the Office and in the field, as well as other units in DCOMM, the person will provide guidance on best practices for developing new digital products (e.g. digital storytelling, apps) and platforms (e.g. interactive websites), as well as play a key role in framing ILO digital strategy. The incumbent will also oversee two principal vehicles for promoting ILO materials, the Publications section of the ILO website and the ILO publications catalogue. In addition, the incumbent will provide support for ILO communications initiatives with a digital component, as needed.

The Digital Publishing Officer will report to the Head of the Publishing Unit (PUBL).

Specific Duties

  1. Commission, develop and publish new digital content, in particular for the continuation of the digital storytelling platform Infostories, ensuring that the content is published in multiple languages and that it supports and extends core ILO messages and values. Curate and manage the online presence of digital products via the app stores, the ILO website and other channels as appropriate.
  2. Research the state of the art and best practices in digital publishing, selecting and adapting these as appropriate to the ILO context, and employing them to enhance ILO knowledge products to the fullest extent possible.
  3. Serve as a focal point within DCOMM for user interface design and user experience. Provide related guidance and expertise to technical units producing digital products such as web or mobile apps, websites, infographics, data visualizations and digital publications. Work with other colleagues in DCOMM as well as the Information and Technology Management Department (INFOTEC) and other ILO units to ensure quality control and accessibility of digital products and platforms.
  4. Develop and publish best practice digital guidelines and standards for the Office that cover all aspects of digital publishing, e.g. accessibility issues in the development of websites and digital publications. Assist with the development and maintenance of online branding guidelines that express a clear and consistent vision for the presentation of the ILO’s image in digital products. Work with the Document Production Unit (PRODOC), INFOTEC and technical units across the organization to ensure those guidelines are respected.
  5. Provide effective and responsive project management, including drafting and editing concept notes, product specifications and workflows for digital products and digital platforms. Provide technical support and advice on digital publishing, as needed, to the Publishing Committee and its secretariat.
  6. Participate in formal and informal bidding processes to select digital creative agencies and other external collaborators. Work closely with these partners to create digital products, providing advice, identifying any bugs or technical issues and overseeing fixes. Employ creative and versatile design skills where needed. Organize and conduct formal and informal user testing.
  7. Manage the collection of reporting data on the dissemination and usage of digital products, e.g. digital distribution of ILO flagship reports and major publications. Produce the ILO Publications catalogues in three languages (English, French, Spanish), including layout, design, usability and web accessibility. Curate the Publications section of the ILO website in three languages, including posting new publications, updating content, and improving usability and accessibility.
  8.  Perform other relevant duties as assigned.

These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:

optional section (only if needed)

Generic Duties

  1. Originate, write and edit information material for dissemination. Commission, write or edit brochures, posters, press kits, articles and/or press releases.
  2. Conduct original research for information projects and publications. Analyze and prepare briefing papers on meetings and activities of the organization. Provide senior communication and public information specialists with regular updates on upcoming meetings, conferences and seminars, and with press reviews of articles published in the international media.
  3. Develop automated databases and mailing lists of target audiences, and provide information through such means as press releases, interviews, features, audio/visual productions, etc.
  4. Maintain contacts with media representatives and others to promote the activities of the organization. Ensure that responses to direct or indirect requests for information about the work of the organization promote better understanding of its objectives and activities.
  5. Act as focal point for liaison with identified substantive offices, obtain ongoing information about their areas of activity, arrange for meetings of representatives of substantive units, and brief communication and public information specialists accordingly.
  6. Evaluate the effectiveness of approaches to reach the media and public, undertake active follow up to increase impact, and assist in the launching of promotional campaigns.
  7. Organize seminars, meetings and discussions with media representatives and other concerned parties, and reply to specific enquiries.
  8. Compile and maintain audio/video (A/V) libraries. Conduct research for A/V projects, propose programme formats and technical approaches, coordinate technical standards and ensure the production of language versions, and verify that production work has been completed and within approved budgets.

Required qualifications




First level university degree in communications, journalism, international relations, liberal arts or other relevant discipline, or its equivalent.


Over five years of professional experience in public information or related fields of work at the national level or three years at the international level.  The candidate should have three years of experience working in the fields of User Experience/User Interface Design/Digital Project Management, have a solid understanding of usability and accessibility principles, and be comfortable working with the following programmes/platforms: Adobe Photoshop; Adobe Illustrator, Sketch, InVision.  



Excellent command of two working languages (English, French, Spanish) of the Organization. Working knowledge of the third working language would be an asset.


In addition to the ILO core competencies, this position requires:


Excellent presentation skills. Good knowledge of the Organization’s mandate and its programme of activities. Ability to evaluate information needs and to provide appropriate and targeted information accordingly. Knowledge of User Experience/User Interface Design/Digital Project Management, usability and accessibility principles, and the following programmes/platforms: Adobe Photoshop; Adobe Illustrator, Sketch, InVision, Adobe InDesign. Knowledge of audio/visual production techniques and methods.

Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.



Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • The first contract will be issued for a twenty-four month period.
  • A successful external candidate will be on probation for the first two years of assignment.
  • Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

For more information on conditions of employment, please visit:


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website at The system provides instructions for online application procedures.


Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 3 to 4 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.